What is Ad Badger's Billing Policy?

If you have money-related questions with your current or prospective Ad Badger account, we have you covered.

Does Ad Badger have a free trial?

No, Ad Badger does not have a free trial.

Does Ad Badger have a money-back guarantee?

Due to the high level of custom collaboration and support provided with our software, Ad Badger does not offer a money-back guarantee. We stand by our work.

Does Ad Badger offer an Opt-out on the software?

We guarantee that you'll love our software but if you do not love the experience, then we are happy to present a simple opt-out option.

As of January 25th, 2021, all new software plans of six or 12 months are able to opt-out. You will receive a refund of the unused months back to the original method of payment.

Please read our refund policy below.

What is Ad Badger's refund policy?

Customers of six-month or annual plans who choose to cancel or opt-out are eligible to request a refund for the unused months upon cancellation. Please note: our agreement length is for either 6 months or 12 months, with a 60-day “Love it or Leave it” opt-out period, where you can end the agreement and receive a refund for the remaining 4 or 8 months. Once the opt-out period has passed, you have agreed to continue with our software for the full subscription.

All customers are required to have a minimum 60-day paid usage period before canceling and customers are required to have had at least one call with their Campaign Success Manager prior to requesting a refund and/ or canceling. It’s our mission to create the best PPC tool out there. When we fall short, we want to learn how we can improve our experience. We will always honor your opt-out period.

Because of the mandatory 60-day usage period rule, 12-month plans are eligible for a refund of 10 unused months, and 6-month plans are eligible for a refund of 4 unused months.

All refunds for unused periods will go back to the original method of payment.

Please note: The months effectively used in the subscription are charged at the monthly price and not the discounted annual price.

To activate, contact customer support.

Why was I charged again?

All of our plans are subscription-based. Unless you cancel your account subscription, you will be charged again depending on the type of subscription you selected (monthly, bi-annually, annually).

What is Ad Badger's Monthly Ad Spend Overage Fee?

There may be occasions when your monthly ad spend exceeds regular levels. The more ad spend an account has, the harder The Badger works. As a result, there is a fee for excess ad spend.

Ad Badger checks each account's ad spend for the preceding month on the 5th of each month. If the account's ad spend exceeds its tier limit by more than 10%, a one-time payment per month is added automatically. You will be charged an overage fee each month you are over 10% of your ad spend limit. The payment will be equal to 50% of the monthly subscription cost.

Note** You can review your ad spend for the period under the Billing Overview section of your Settings inside the Ad Badger App. If you would like to upgrade your Ad Spend Tier, please contact us at thebadger@adbadger.com. 

Ad Spend Overage Fee Examples:

  • For the Basic Badger tier, which allows you to spend up to $25k per month in ad spend:
    • 6-month subscription plans ($2,400) will be charged $200
    • 12-month subscription plans ($4,080) will be charged $170
  • For the Professional Badger tier, which allows you to spend up to $75k per month in ad spend:
    • 6-month subscription plans ($3,600) will be charged $300
    • 12-month subscription plans ($6,120) will be charged $255
  • For the Platinum Badger tier, which allows you to spend up to $225k per month in ad spend:
    • 6-month subscription plans ($5,000) will be charged $416.67
    • 12-month subscription plans ($8,500) will be charged $354.17

Questions?

If you have any additional questions, contact us at thebadger@adbadger.com.