How do I Cancel My Subscription?

At Ad Badger, we understand that situations change, and you may need to cancel your auto-renewal subscription with us. We value your satisfaction and want to make this process as smooth as possible.

Please Consider:

Before proceeding with cancellation, we encourage you to consider a few important steps to ensure you're making the right decision and to receive the best possible support.

1. Schedule an Optional Off-Boarding Call
We invite you to participate in our optional off-boarding call with our dedicated Customer Success Manager. This call is entirely optional but offers you the opportunity to share your experience with us and help us learn more about how we can improve our services. 

During this call, you can discuss your reasons for cancellation and share any insights you may have. It also allows us to better understand your needs and potentially offer solutions that address your concerns. Our team can provide details about other ways to maximize the benefits of our services, offer training and assistance, and inform you about upcoming features that may align with your needs. 

If you'd like to schedule an off-boarding call at a time that works best for you, please use this scheduling link.

2. Refund Eligibility
We encourage you to review our Billing Policy for more information about the refund eligibility criteria.

Still Want to Cancel?

If the above options don't interest you, you can cancel immediately within your Billing Settings.

**Note: Only the Owner of your Ad Badger account has access to this screen.

1. Navigate to your Billing Settings.

2. Scroll to the bottom of the Billing screen, and click "Cancel My Subscription. 

3. Fill out the Cancellation Form that opens in a pop-up.

4. Confirm that you cancelled by viewing this successful cancellation screen.

Want to Resume Your Cancelled Subscription?

If you cancelled your subscription by mistake and are still within your active subscription period, you can resume it.

1. Follow the steps above to navigate to your Billing Settings.

2. Click "Resume My Subscription" at the top of the screen.

We appreciate your business and the opportunity to serve you. If you decide to cancel your subscription, we hope that your experience with Ad Badger has been valuable. We look forward to any future opportunities to work with you. 

Thank you for choosing Ad Badger!

Questions?