- Free Trial?
- Money-Back Guarantee?
- Software Opt-Out Policy
- Refund Policy
- Subscription Renewals
- Ad Spend Overage Fee Policy
Does Ad Badger have a free trial?
No, Ad Badger does not have a free trial. We offer a 60-day opt-out period, though; please read below.
Does Ad Badger have a money-back guarantee?
Due to the high level of custom collaboration and support provided with our software, Ad Badger does not offer a money-back guarantee. We stand by our work.
Does Ad Badger offer an Opt-out on the software?
As of January 25th, 2021, all new software plans of six or 12 months are able to opt-out. You will receive a refund of the unused months back to the original method of payment, minus the Stripe processing fee.
Please read our refund policy below.
What is Ad Badger's refund policy?
If you're on a six-month or annual plan and decide to cancel, you can request a refund for the unused months, excluding Stripe's processing fee. It's important to know that the cancellation process takes place after a brief call, so your subscription won't be canceled until after that call.
Please note: our agreement length is either 6 months or 12 months, with a 60-day “Love it or Leave it” opt-out period, where you can end the agreement and receive a refund for the remaining 4 or 10 months. Once the opt-out period has passed, you have agreed to continue with our software for the full subscription.
All customers must have a minimum 60-day paid usage period before canceling and have an off boarding call with our PPC Success Manager before opting out. It’s our mission to create the best Amazon PPC tool out there. When we fall short, we want to learn how we can improve our experience. We will always honor your opt-out period if it adheres to our policies.
Because of the mandatory 60-day usage period rule, 12-month plans are eligible for a refund of 10 unused months, and 6-month plans are eligible for a refund of 4 unused months.
All refunds for unused periods will go back to the original payment method, minus the Stripe processing fees. These fees are mandated by Stripe and are a condition of their services.
To initiate a refund, kindly reach out to Badger support. They'll be happy to assist you by providing the opt-out form and a link to schedule a call. Please note that refunds will only be processed once our prescribed procedure has been completed.
Why was I charged again?
Important Notice: All of our plans operate on a subscription basis. It is imperative that you take proactive action to cancel your account subscription. Failure to do so will result in recurring charges. Our opt-out process is designed to be clear and straightforward. If, for any reason, you choose to disregard it, please be aware that we cannot be held responsible for any additional fees incurred. Your attention to this matter is greatly appreciated.
What is Ad Badger's Monthly Ad Spend Overage Fee?
There may be occasions when your monthly ad spend exceeds regular levels. The more ad spend an account has, the harder The Badger works. As a result, there is a fee for excess ad spend.
We provide a buffer zone where you do not need to pay more if you are less than 10% over your ad spend.
Ad Badger checks each account's ad spend for the preceding month at the beginning of each month. If the account's ad spend exceeds its tier limit by more than 10%, a one-time payment per month is added automatically. You will be charged an overage fee each month you are over 10% of your ad spend limit. The overage fee will be equal to the difference in monthly costs of the plan you are spending in and the plan you are subscribed to, plus a premium.
Note** You can review your ad spend for the period under the Billing Overview section of your Settings inside the Ad Badger App. If you want to upgrade your Ad Spend Tier, please contact us at thebadger@adbadger.com.
Ad Spend Overage Fee Examples:
- Basic Badger Tier Paid Annually | Ad Spend Limit of $25k/mo
- Overage Fee of $187 USD
- Professional Badger Tier Paid Semi-Annually | Ad Spend Limit of $75k/mo
- Overage Fee of $256 USD
Contact your success team to discuss and review your ad spend chart together.
Questions?
If you have any additional questions, contact Badger Support at thebadger@adbadger.com.