- Free Trial?
- Money-Back Guarantee?
- Software Opt-Out Policy
- Refund Policy
- Subscription Renewals
- Ad Spend Overage Fee Policy
Does Ad Badger have a free trial?
No, Ad Badger does not have a free trial. We offer a 60-day opt-out period, though; please read below.
Does Ad Badger have a money-back guarantee?
Due to the high level of custom collaboration and support provided with our software, Ad Badger does not offer a money-back guarantee. We stand by our work.
Does Ad Badger offer an opt-out on the software?
As of January 25th, 2021, all new software plans of six or 12 months are able to opt out. You will receive a refund of the unused months back to the original method of payment, minus the Stripe processing fee.
Please read our refund policy below.
What is Ad Badger's refund policy?
Refund Eligibility
New subscribers only: You have 60 days to try our service risk-free. If you're not satisfied, you can cancel and receive a refund for unused months.
How It Works
- 6-month plans: Refund for 4 unused months (after 60-day minimum)
- 12-month plans: Refund for 10 unused months (after 60-day minimum)
- Processing fees: Stripe processing fees are deducted from refunds
- Payment method: Refunds return to your original payment method
Refund Requirements
- 60-day minimum usage - You must use the service for at least 60 days
- Contact support - Reach out to Badger support to start the process
How to Request a Refund
To initiate a refund, kindly reach out to Badger support. They'll be happy to assist you by providing the opt-out form and a link to schedule a call.
Please note that refunds may only be processed once our prescribed procedure has been completed.
Why was I charged again?
All of our plans operate on a subscription basis.
Important: To stop charges, you must cancel your subscription.
To avoid future billing, you need to actively cancel your account subscription. If you don't cancel, you will continue to be charged according to your plan's billing cycle.
Our opt-out process is designed to be clear and straightforward. If, for any reason, you choose to disregard it, please be aware that we cannot be held responsible for any additional fees incurred. Your attention to this matter is greatly appreciated.
What is Ad Badger's Monthly Ad Spend Overage Fee?
When Overage Fees Apply
You'll be charged an overage fee when your monthly ad spend exceeds your plan's limit by more than 10%.
Example: If your plan includes $25,000/month in ad spend, you won't pay extra until you exceed $27,500 (the 10% buffer zone).
How It Works
- Monthly review: We check your ad spend at the beginning of each month
- Automatic billing: Overage fees are automatically added to your account
- Recurring charges: You're charged each month you exceed the 10% buffer
Overage Fee Amounts
The fee equals the difference between your current plan and the plan that covers your actual spend, plus a premium.
Examples:
- Basic Badger (Annual) - $25k/month limit: $187 overage fee
- Professional Badger (Semi-Annual) - $75k/month limit: $256 overage fee
Check Your Ad Spend
View your current ad spend in the Billing Overview section under Settings in your Ad Badger app.
Need to Upgrade?
To upgrade your ad spend tier and avoid overage fees, contact us at thebadger@adbadger.com.
Questions?
If you have any additional questions, contact Badger Support at thebadger@adbadger.com.