We apologize for the inconvenience you're experiencing. We never intended for our software to work any less than stellar. It seems like you've encountered a bug, and we appreciate your help in getting this sorted out. To expedite the resolution process, please provide us with the following details:

  • Indicate the specific marketplace where you encountered the issue 
  • Specify the name or ID of the affected ad group.
  • Provide a detailed description of the steps you took leading up to the issue. The more information, the better.
  • Attach screenshots or a brief video recording showcasing the problem. This visual aid greatly assists our engineers in understanding the issue.

Your assistance is invaluable in helping us recreate the bug and expedite the resolution process. Once we receive your information we will promptly submit a ticket to our engineers, who will work diligently to squash the bug.

Thank you for your patience and understanding!