Troubleshooting

Encountering tech hiccups? Our Tech Issues hub is your troubleshooter's haven. Whether it's a glitch, a bug, or just a mystery in the digital realm, find answers, workarounds, and expert tips here. We get it—tech can be tricky. Let's tackle those challenges together and get you back on the smooth road to advertising success. Explore, resolve, and conquer the tech terrain with our dedicated support for all your technical queries.

The wrong SKU is mirrored in the Product Performance tab

Currently, our system fetches product reports based on (ASINs). While this approach generally guarantees accuracy, there may be instances where certain SKU details are unavailable or missing from our records, especially when a SKU has recently und...

December 21, 2023

Why is bid report card always a flat line?

The Bidding Health Report Card can often show a consistently stable status for an extended period, and it's important to note that this is not a bug. Our system generates a daily score, ensuring that no data is overlooked. The algorithm's reliabil...

September 13, 2023

In the 'Close-Match' targeting category, why do the bid dates vary even though the targets are the same?

The bid that you're seeing is the default bid - when you haven't set specific bids for an entity like keywords or targeting expressions within an ad group, the default bid amount applies to all of them. For example, if a keyword doesn't have its o...

September 13, 2023

The Bid by Badger icon is marked with an X

The X over the Badger's face means that Bids by Badger is not turned on for the campaign. You can check this article to learn more:  https://help.adbadger.com/article/64-how-do-i-turn-on-bids-by-badger

September 13, 2023

I'm getting a message that says "There appears to be no results for your query" in view all search terms

We are so sorry this is happening, but we greatly appreciate you for catching that bug!  To dive into the troubleshooting action, kindly provide us with the following details: 1) The tool, marketplace, campaign, account and keyword you're using  2...

September 15, 2023

I'm still getting 'Ad Group is Empty' with some Sponsored Brand video campaigns

Regrettably, we've encountered an issue with the Product Targeting type Sponsored Brand video ad groups, and they remain empty. While we were able to find a solution for the keyword targeting type SB video ad groups in v2.26, it appears that it wo...

September 15, 2023

Why do tables not save custom column ordering?

Regrettably, the latest tables do not retain custom column arrangements due to a flaw in the package we're employing. We plan to address this issue once the package supports this feature, although we don't have an estimated time for its resolution...

January 25, 2024

Why do some keywords not automatically inherit the BBB ACOS for the campaign?

When someone sets a target ACOS at the campaign level -> all the keywords in there inherit the Target ACOS. If a user then goes in and ADDS ANOTHER keyword to that ad group, they should set a target ACOS for that keyword. We're planning to introdu...

September 18, 2023

A campaign has a target ACOS set to use BBB, however there are keywords within that campaign that have a target ACOS of 0% (or blank) even though BBB is turned on for that keyword. Do you know why some keywords would not automatically inherit the BBB ACOS for the campaign?

Our software is set up as such: If you set a target ACOS at campaign level -> all the keywords in there inherit the Target ACOS. If you add another keyword to that ad group, you should set a target ACOS for that keyword. You should update the targ...

September 19, 2023

Total ACOS is Wrong

Issues in the Product Performance Dashboard

December 29, 2023

I’ve resubscribed to your software, but the Ad Badger app status is disabled on my Amazon account. I tried to enable authorisation several times already, but nothing happens.

To resolve this issue, we recommend initiating a synchronization process for your Amazon account. Depending on the specific error message you're encountering, this step might be the key to unlocking the situation. However, if the issue persists, i...

September 21, 2023

My Nightly Hunt History is Empty

If you run into this error: Please check your automations. The first step would be to ensure that they're outside of the Amazon Data Delay . The next step is to check the days your automation is scheduled to run on. If today is Tuesday, but your ...

December 21, 2023

If I create a campaign directly from Ad Badger, how can I add negative keywords from the campaign level?

We understand how important this feature is and have added it to our backlog to be prioritized. Unfortunately, we don't have an estimated time of arrival for this feature at this time.

October 24, 2023

'Failed to Create Campaign Negative Keywords. Please Try Again' Error Message

If you ever encounter the message above please provide us with the Marketplace you are experiencing this issue in, and send this information over to support@adbadger.com or hit the chat button! We look forward to solving this case ASAP,

December 21, 2023

Difference Between 0 and Empty

We recognize that distinguishing between 0 and empty values in our latest release, v2.28, might raise questions. To make it clearer, when we refer to 0, we mean a specific numerical count, whereas 'empty' signifies an absence of data, essentially ...

October 27, 2023

I am encountering problems automating ad groups in Nightly Hunt immediately after creating them in Ad Manager

For seamless automation, ensure targeting is set up before initiating any automation on an ad group. Users should be able to create an ad group in Ad Manager and promptly set up automation in Nightly Hunt. If issues persist, it may indicate a glitch.

November 12, 2023

Amazon Failed to Create Negative SP Keyword Error

Regrettably, Amazon encountered challenges in generating the specified negatives. Possible reasons for this could include duplicates within the list, leading to rejection by Amazon. It appears there may be underlying issues within the targeted ad ...

December 21, 2023

How can I determine if my app is up-to-date with the newest version?

You will always be asked to check for the newest version when you sign in:   To check what version you are using you can check your Settings:

November 13, 2023

I Reported an Issue, What Happens Next?

Thank you for being an invaluable part of our journey! Your dedication to reporting issues plays a crucial role in enhancing the usability and overall experience of our software. With your vigilance and support, we continue our pursuit of excellen...

November 28, 2023

Keyword was Specified with a Wrong Bid or Empty Value Error

If you receive this error: The error message originates directly from Amazon. It seems that the keyword is currently not aligning with Amazon's specific constraints for that particular keyword. If you could kindly contact us at support@adbadger.c...

November 28, 2023

I'm receiving an error message that says 'Ad Group is Empty.' How can I address this?

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name, marketplace, campaign, and keyword(s) 2) A thorough description of...

December 28, 2023

How can I fix the column headers so they don't disappear when scrolling down on large charts?

Those column headers stay frozen at the top no matter how far down you scroll through your data.  If they are not working correctly please let us know by contacting us at support@adbadger.com

November 28, 2023

Serving Status Filter is Not Returning Results

We're sorry the app isn't clearer. It appears there might be a misunderstanding regarding the 'Active' and 'Serving Status' columns. There can only be one serving status for a keyword at a time. The campaign may be enabled or the ad group may be e...

November 28, 2023

Why Can't I See All of My Data?

Unfortunately, data only goes back to when the marketplace was connected to Ad Badger. Amazon does not give us the ability to pull reports back further than that. I apologize for any inconvenience this may have caused. 

December 4, 2023

Select Payment Method Error

We're sorry you've encountered an unpaid error. This message indicates that your Ad Badger subscription payment has not been processed successfully. To swiftly resolve this issue and continue enjoying uninterrupted access to Ad Badger's powerful f...

December 14, 2023

The Search Term Quick Attack (STQA) Ad Group Filter Isn't Working

We apologize for the inconvenience you're experiencing. We never intended for our software to work any less than stellar. It seems like you've encountered a bug, and we appreciate your help in getting this sorted out. To expedite the resolution pr...

December 16, 2023

Marketplace is Disconnected Error

Unfortunately this an error that requires our tech team's involvement. Please contact us at support@adbadger.com .  Once we have this information we can send it over to our tech team and they can get to work correcting the issue. We look forward ...

December 16, 2023

Why is there no data showing up on the Marketplace Snapshot dashboard in Ad Badger?

We apologize for the inconvenience you're experiencing. If there is no data appearing on the Marketplace Snapshot dashboard, it indicates an issue that requires attention. Please be informed that our team is actively working on resolving this erro...

December 17, 2023

My purchased user upgrade isn't reflecting on the Account Access tab. What should I do?

If your additional user upgrade isn't showing on the Account Access tab, it may be due to the way upgrades are processed. To resolve this, please consider adjusting your pending invites: Delete some of the pending invites to make room for the new ...

December 19, 2023

Ad Badger is not pulling in data for Sponsored Brand Video campaigns

Unfortunately, currently, we can not sync data for Sponsored Video.

December 20, 2023

Why is the keyword not appearing in the duplicates report?/ Out of Budget

The absence of keywords in the duplicates report is attributed to the campaign's status, which signals that it's currently out of budget. Our Development Team has clarified that when the 'Advertiser Account is Out of Budget,' the Amazon API restri...

December 20, 2023

Experiencing Slow Import Issues

Welcome to Ad Badger! We appreciate your enthusiasm in getting started with our tool. If you've recently connected your Ad Badger account to one of your advertising accounts and notice that not all campaigns have been imported immediately, fear no...

December 20, 2023

I'm attempting to view all keywords associated with a particular portfolio

To review all the keywords linked to a specific portfolio, utilize our Ad Manager tool. It provides a comprehensive overview of your keywords and targets. You can streamline your search by applying filters based on the portfolio you're interested ...

December 20, 2023

Empty List Error

We’re genuinely sorry for the hassle you've been facing. We never intended for you to experience anything less than smooth sailing with our app.  If you encounter an empty list, it indicates that either you haven't linked an account, the account s...

December 21, 2023

'No Rows' Error

We apologize for any inconvenience you may be facing. To diagnose and resolve the problem efficiently, please follow these steps: Network Tab Setup:Ensure that the network tab is open in your browser before attempting to load keywords. Without thi...

December 21, 2023

There's no data showing on my Dashboard

Unfortunately this an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name and Marketplace 2) A picture is worth a thousand words, they say! If yo...

December 21, 2023

Marketplace Not Showing, Unable to Connect it to Ad Badger

If an individual with marketplace access can log into the Ad Console and provide us with the entity Id from the URL, our Dev team will perform a database lookup to determine its existence. There's a possibility it might be listed under an incorrec...

December 22, 2023

Single Keyword Campaigns added hundreds of keywords in different match types

**Please ensure that you do not have other tools connected to your marketplace and other users are not accessing the account** Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbad...

December 22, 2023

My support chat window is not showing in my Ad Badger app

Encountering technical hiccups? Fret not! This quick guide is here to walk you through common issues and get you back on track swiftly. Below, you'll find straightforward steps to troubleshoot problems such as browser glitches and login issues. Le...

December 22, 2023

In the Product Performance tool, I checked the results for an ASIN and saw a SKU that I don't have stock for

This help doc is for any users who have a discrepancy in SKU data for an ASIN where the wrong SKU is reflected in the Product Performance tab. Troubleshooting Steps: Check for Recent SKU Changes: Investigate whether there have been recent changes ...

December 22, 2023

Failed to Create Negative Keywords

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name/campaign/keyword/marketplace 2) A picture is worth a thousand words,...

December 22, 2023

I have been trying to run Ad Manager for Keywords and nothing is coming up

If the problems persists, please try to click the refresh button at the top of the tables, try to apply a filter like 'Active = Enabled', or monitor the network tab in the browser for additional details. If you contine to run into problems p leas...

December 22, 2023

In All Search Terms, when I click an ASIN to negate it, it negates it as a Negative Keyword, not as a Negative Product

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name/marketplace/campaign/keyword(s) 2) A picture is worth a thousand wor...

December 28, 2023

Manual bid optimizer does not cover all campaigns on the page, some of them are randomly missing

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name, the marketplace and the campaigns 2) A thorough description of the ...

December 28, 2023

There is a discrepancy in Total Sales in Ad Badger vs Amazon on Product Performance tab

The Product Performance dashboard displays a calculated value for the Organic sales column. Ad Badger only fetches the "Total Sales Value" from Amazon and computes the Organic sales by subtracting the Ad Sales from the Total Sales.  In case some s...

December 28, 2023

Ad Badger performed more than # bid updates for a single keyword/target in a day, which is beyond the typical once-per-day bid update limit

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name, marketplace, campaign, and keyword 2) A thorough description of th...

December 28, 2023

My Search Term Spend by Order Amount is not populating

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name, marketplace, campaign, and keyword 2) A thorough description of th...

December 28, 2023

Every time I try to create a negative target to block an ASIN in an automatic campaign, it fails

This is a deficiency in how our software handles legacy auto targets. We need to submit a bug report to our engineers because our software isn't recognizing that a negative target should be made here, not a negative keyword. Please contact us at ...

December 28, 2023

Ad Badger didn't pause or negate in the source group so I had to do this manually

Could you also please let us know if, during the creation of the single keyword campaign, did you get any other notification with an error? Or they didn't appear in your account after launching? Manual syncing may help to sync data correctly (you ...

December 28, 2023

There appears to be an issue with adding negative ASINs from "Ad Manager > All Search Terms"

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name, marketplace, campaign, and keyword 2) A thorough description of the...

December 28, 2023

Error Code MD1000

If you have an SP-API application that is not published but the OAuth workflow points to Production workflow, this error is returned. To resolve, please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name, marke...

December 28, 2023

My Nightly Hunt isn't working. I have a few targets that show up under "Poor Performers" that exceed my thresholds of my Nightly Hunt targets.

Your NKH will look for unprofitable or irrelevant search terms in your Amazon PPC campaigns based on the rules that you have set on the automation within the past 180 days. The Poor Performers tool section will provide you the list of target keywo...

December 28, 2023

Ad Badger didn't pause and negate the keyword from the source ad group as indicated on SKWC campaign creation

Unfortunately this is an error that requires our tech team's involvement to rectify. Please contact us at support@adbadger.com and be sure to lets us know: 1) Your account name, marketplace, campaign, and keyword(s) 2) A thorough description of...

December 28, 2023