This help doc is for any users who have a discrepancy in SKU data for an ASIN where the wrong SKU is reflected in the Product Performance tab.

Troubleshooting Steps:

  1. Check for Recent SKU Changes:

    • Investigate whether there have been recent changes to the SKU, especially if the SKU is a new SKU. Note that new SKUs may take a few days to appear in the system.
  2. Confirm Ad Badger Data:

    • Verify if Ad Badger is correctly listing data for the SKU. This ensures that the correct information is being processed.
  3. Review SKU Modification History:

    • Examine the history of SKU modifications to identify any recent updates or changes that might have contributed to the discrepancy.
  4. Access Development Team Support:

    • Our development team needs to define the correct SKU. Share the information gathered from the above steps to facilitate a targeted investigation.
  5. Sync Verification with Amazon Console:

    • Once the correct SKU is defined, our team will verify if the data is synced correctly with the Amazon Console.

Please send this information to our Support team and include the Marketplace, Campaigns, and any other relevant information to identify. Thank you for your understanding and patience as we resolve this matter. If you have further questions or need assistance, please reach out.