If you find yourself facing hurdles while exploring your Product Performance dashboard, don't fret. There could be a couple of culprits causing this conundrum:

1) Have you recently hit the "favorite" button? Great choice! Your favorites are like precious gems that need a little time to sparkle in our system. Rest assured, the data is on its way into our database. While it's making the journey, we kindly ask for your patience. Soon, you'll have quick access to your favorite items.

2) If your favorites aren't syncing and you haven't recently hit that "favorite" button, there might be a hitch with your SP-API token. No worries, though! We've got you covered. Take a moment to check out our detailed help doc on how to view and troubleshoot your API settings. It's your roadmap to resolving this issue and getting your favorites in tip-top shape.

Should the problem persist, don't hesitate to reach out to our dedicated support team at support@adbadger.com. We're here to ensure your Ad Badger experience is nothing short of fantastic.