Tech Issues

These are for tech support issues.

The wrong SKU is mirrored in the Product Performance tab

Currently, our system fetches product reports based on (ASINs). While this approach generally guarantees accuracy, there may be instances where certain SKU details are unavailable or missing from our records, especially when a SKU has recently und...

September 12, 2023

Why is bid report card always a flat line?

The Bidding Health Report Card can often show a consistently stable status for an extended period, and it's important to note that this is not a bug. Our system generates a daily score, ensuring that no data is overlooked. The algorithm's reliabil...

September 13, 2023

In the 'Close-Match' targeting category, why do the bid dates vary even though the targets are the same?

The bid that you're seeing is the default bid - when you haven't set specific bids for an entity like keywords or targeting expressions within an ad group, the default bid amount applies to all of them. For example, if a keyword doesn't have its o...

September 13, 2023

The Bid by Badger icon is marked with an X

The X over the Badger's face means that Bids by Badger is not turned on for the campaign. You can check this article to learn more:

September 13, 2023

I'm getting a message that says "There appears to be no results for your query" in view all search terms

We are so sorry this is happening, but we greatly appreciate you for catching that bug!  To dive into the troubleshooting action, kindly provide us with the following details: 1) The tool, marketplace, campaign, account and keyword you're using  2...

September 15, 2023

I'm still getting 'Ad Group is Empty' with some Sponsored Brand video campaigns

Regrettably, we've encountered an issue with the Product Targeting type Sponsored Brand video ad groups, and they remain empty. While we were able to find a solution for the keyword targeting type SB video ad groups in v2.26, it appears that it wo...

September 15, 2023

Why do tables not save custom column ordering?

Unfortunately the new tables do not remember custom column ordering. This is a defect in the package we are using, and we will update them once this feature is supported. Unfortunately we do not have an ETA on when this will be fixed.

September 18, 2023

Why do some keywords not automatically inherit the BBB ACOS for the campaign?

When someone sets a target ACOS at the campaign level -> all the keywords in there inherit the Target ACOS. If a user then goes in and ADDS ANOTHER keyword to that ad group, they should set a target ACOS for that keyword. We're planning to introdu...

September 18, 2023

A campaign has a target ACOS set to use BBB, however there are keywords within that campaign that have a target ACOS of 0% (or blank) even though BBB is turned on for that keyword. Do you know why some keywords would not automatically inherit the BBB ACOS for the campaign?

Our software is set up as such: If you set a target ACOS at campaign level -> all the keywords in there inherit the Target ACOS. If you add another keyword to that ad group, you should set a target ACOS for that keyword. You should update the targ...

September 19, 2023

Total ACOS is wrong

Issues in the Product Performance Dashboard

September 21, 2023

I’ve resubscribed to your software, but the Ad Badger app status is disabled on my Amazon account. I tried to enable authorisation several times already, but nothing happens.

To resolve this issue, we recommend initiating a synchronization process for your Amazon account. Depending on the specific error message you're encountering, this step might be the key to unlocking the situation. However, if the issue persists, i...

September 21, 2023