Account & Settings

How do I add information to my software receipt?

How to change your company name in Ad Badger: Both your company name and your own name will appear on your Ad Badger receipts. If you need to change either your name or company name, you can do so in the Profile Settings. Navigate to the Profile S...

February 17, 2022

Is Ad Badger Fully Automated?

Unfortunately, there is no such thing as “fully automated"" in any Amazon software. Our tool does most of the heavy lifting, but it still requires some human decision-making during setup and as an account grows. Amazon PPC campaigns will always ne...

February 23, 2022

How do I do a hard refresh in Chrome?

Occasionally, Ad Badger support team members will ask you to do a hard refresh in your Chrome browser so you have the most up-to-date version of our software. We borrowed the instructions below from Fabric Digital . How to do a hard refresh on Go...

November 28, 2023

How do I Reconnect my Amazon Store to Ad Badger?

Periodically, Amazon un-syncs accounts from software tools like Ad Badger. It does so at seemingly different intervals for different people. It is unclear why Amazon does this, but we are in communication with them in case they change this policy....

November 28, 2023

How Do I Turn Off the Weekly CoPilot Email Notifications?

The weekly Badger Copilot emails are designed to provide personalized insight into your campaigns. If you don't like them, want them, or need them, unsubscribe. How to Unsubscribe from CoPilot Emails Log into your Ad Badger account. Version 1 User...

February 23, 2022

I'm a version 1 user of Ad Badger. How do I transition to version 2?

On September 1, 2020, we launched a new and improved version of the software, and we affectionately call it, Version 2, v2, and Ad Badger 2.0.  Version 2 is a brand new software built on new servers that are completely separate from the original v...

November 28, 2023

What Ad Types Work With Ad Badger?

Does Ad Badger work with Sponsored Products? Yes!  Ad Badger supports Sponsored Products. Does Ad Badger work with Sponsored Brands? Yes!  Most of Ad Badger's tools support Sponsored Brands,  except  for the Targeting Tools . The keyword & targeti...

February 9, 2022

How do I remove an Amazon Account, Store, and/ or Marketplace from Ad Badger?

In order to disconnect anything from Ad Badger, you will need to disconnect the smallest entity first. This means before we can disconnect an Amazon Account, we have to remove all stores and marketplaces associated with it. Follow along below for ...

November 28, 2023

How do I Cancel My Subscription?

At Ad Badger, we understand that situations change, and you may need to cancel your auto-renewal subscription with us. We value your satisfaction and want to make this process as smooth as possible. Before proceeding with cancellation, we encourag...

November 28, 2023

How Do I Add An Additional User to Ad Badger?

Step 1: Click on the Badger icon and go to Settings Step 2: Click on Billing –> Purchase Addons Step3: Click the green shopping cart under Additional User  Step 4: Confirm and pay   Questions?  If you have any additional questions, contact us at t...

April 14, 2023

How do I download my latest data on Ad Badger?

Ad Badger syncs with Amazon every night, typically at midnight. When we sync with Amazon, we run any automations that are necessary, pull in the newest data (excluding the last two days because that data is highly unreliable), and update any new i...

November 28, 2023

How Do I Update the Contact Email Inside My Account?

Please follow the directions below to manually change the contact email inside your Ad Badger Account: Head to Settings and under the Account tab, click on 'Change Email.' Input the current email associated with your account and the new email you'...

November 28, 2023

How do I change my timezone in Ad Badger?

Welcome to our guide on mastering time in Ad Badger! In this article, we'll walk you through the simple steps to change your timezone and ensure your PPC campaigns are perfectly synchronized. Let's dive in! 1. Click the badger icon in the top left...

November 28, 2023

How do I view my software receipt?

To view your software receipt: Go to Settings Navigate to the Receipts Section of your Billing Settings See the image below for further clarity. If you need to add specific information to your Ad Badger receipt, such as extra-billing and tax infor...

April 28, 2022

How can I find out Ad Badger's latest software updates?

Interested to know what’s new inside the Ad Badger app? 1. Go to your Settings 2. Click on About and view the Ad Badger Changelog to see new features and product updates Or, you can view our latest updates at unde...

April 21, 2022

How do I change my payment method?

To change your payment method Go to Settings Navigate to the Overview Section of your Billing Settings Click the Pencil Icon under Payment Method  Update with the new details Click Add See the images below for further clarity. Questions?  If you h...

May 1, 2022

How do I fix Ad Badger's data if it is not loading properly?

Don’t See the Ad Badger's Data? You probably have an over-active adblocker. Add to your blocker’s whitelist to load the data properly. How To Find Your Ad Blocker: Most internet browsers show ad blockers in the upper-right corner. Eve...

November 28, 2023

I'm an agency. Will my clients be notified if I set up the Ad Badger on their account?

Adding more client accounts to Ad Badger software as an agency When an Ad Badger software customer (Agency) connects their client's Ad Console account, they authorize the software to collect and sync data on their behalf.  At this time, there is n...

May 16, 2022

How Do I Change My Store Name or Marketplace Name?

How to change the name of a Store and it's Marketplaces in Ad Badger's Settings.

November 28, 2023

Does Ad Badger support Marketing Stream?

Yes absolutely we will be implementing marketing stream! There are a few reasons why we haven’t implemented it yet. First, Marketing stream is still in beta. Historically, when something is in beta with Amazon, it can change dramatically and pote...

June 28, 2023

Where to view, download, and update invoices and receipts

In this help document, we describe the process of where to view, download, change, or update invoices and receipts.

July 26, 2023

What happens when I change my password on Amazon?

How do password changes affect your Ad Badger account

August 11, 2023

Is there an option to change the currency displayed in the application?

Great question! The currency will always be displayed according to the marketplace currently being viewed. Currently you are unable to change the currency.  If you are having issues with the correct currency being shown please contact us at suppo...

November 28, 2023